HERE'S HOW IT WORKS:
Please email us at CustomerService@DrMartinsNutrition with your order number. (If you don't have that please indicate the date you purchased your product so we can try to look it up).
It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: we must receive the bag(s) within 60 days from the date you originally purchased the item, for the refund to be valid.
The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but must adhere to these guidelines in order to be fair and consistent. We offer our money-back guarantee on your most recent auto-order.
Last but not least, empty product containers can only be returned if adequate time has passed that would allow you to consume the product as directed. We want to be fair, but we can't refund 6 month's worth of empty product containers after 1 month. We want to be fair with you and hope you will be fair with us too. It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account (debit card).